Contact Us
FAQs
Questions? We Have Answers!
Find quick answers to our most commonly asked questions about ordering, shipping, our games, custom requests, and more!
For anymore of your questions, comments, or concerns listed below- please use our contact form below!
We appreciate everyone’s request and inquires but we do not offer custom or made to order games. We do take these requests to see if this is a game we can produce in the future. All games and products are listed on our website for interest!
Absolutely! We are able to custom engrave a date, name, or a saying on to the board or the wooden boxes to make a beautiful sentimental gift.
This is only offered to our instore customers for a small extra charge for an unforgettable gift!
Our corporate packages really do make a unique and special
gift for a lifetime.
The pricing is the same as listed on our website, but it includes much more than just the game itself.
For example:
Medium Cribbage $49.95 CAD each + tax
Price includes:
- Custom artwork layout
- Programming of your logo for our branding machine
- Machine setup
- Custom branding on each game with your company logo
- All game parts, rules, and a storage bag for each set
- Free shipping to one location
Minimum order: 9 pieces of
the same game
Unfortunately, we are not shipping to the USA at this time due to ongoing customs, tariff, and border issues.
We know many of our U.S. customers are eager to order again, and we truly appreciate your patience and support. We hope to resume U.S. shipping in the future, so please check back to our website for updates!
41 Talbot Street E, Jarvis ON
Monday-Friday: 9:30AM-4:30PM
Saturday: 9:30AM-4PM
Sunday: CLOSED
Want to save on shipping? Come see us at our storefront in Jarvis, Ontario, or at one of our upcoming craft shows!
2026 Craft Shows
- Sept. 5–7 — Marshville Heritage Festival| Wainfleet, ON
- Sept. 11–12 — Sunflower Festival | Yorkton, SK
- Sept. 19–20 — Homespun | Carlyle, SK
- Oct. 3–4 — Pumpkin Spice Show | Swift Current, SK
- Oct. 10–12 — ArtFest | Vineland, ON
- Oct. 16–18 — Fall Into Christmas |
Medicine Hat, AB - Oct. 23–25 — Fall Into Christmas | Red Deer, AB
*Unfortunately, we do not have any shows planned in QC, MB, BC, the East Coast, or the USA this year- you will need to place an order online to have your games.
After October, we’re finished with craft shows for the year and back to our busy Christmas season! We’ll be back at shows in Spring 2027.
We offer a full refund or exchange on returned items.
Customers are responsible for the cost of shipping the item back to us.
- By Mail:
Return your item using the courier of your choice. Please include your name, phone number, order number, and whether you would like a refund or exchange. Once received, we will process your refund or exchange. For exchanges, we cover the shipping cost to send the new item back to you. Any price difference must be paid before the new item is shipped.
- In Store:
Items can also be exchanged or returned at our Jarvis store:
41 Talbot St. E., Jarvis, Ontario
Monday–Friday: 9:30 AM–4:30 PM
Saturday: 9:30 AM–4:00 PM
Sunday: Closed
We do not offer discounts or promo codes. We’re proud to say that we have worked hard to keep our prices the same for over 15 years, while continuing to handcraft our games here in Canada!
- We do offer one shipping cost, no matter how many games you purchase in the same order.
- We also occasionally have discounted games with minor imperfections available in-store ONLY, while supplies last. (You are best to call and ask what’s in the bin as it changes daily)
Orders are typically shipped within the same week they are placed. There are detailed dates on the website when ordering of when your package will be packaged, shipped, and delivered. Once your order has shipped, a tracking number will be emailed to the address provided at checkout.
After your order leaves our shop, the courier is responsible for delivery and any delays that may occur. If you have questions about your shipment after it has been sent, please contact the courier directly using your
tracking information.
Shipping prices vary depending on location. Typically, across Canada it is around $10-$30 depending on province and rural location. This shipping charge is based on the couriers’ rates- for a more accurate price please proceed to checkout and fill in your shipping address to have the 3 courier rates available.
(we suggest UPS as they have the quickest and most reliable service).
Courier Services:
- UPS
- FedEx
- Purolator
- Canpar
Your order will be shipped with any of the chosen couriers at checkout when placing your order. We do not use Canada Post or mailing services- so it must be a civic/physical address when purchasing.
Courier Services:
- UPS
- FedEx
- Purolator
- Canpar
No, we unfortunately do not offer express shipping. If your order needs to ship as soon as possible, please give us a call with your order number and we will do our best to get it there for your needed date.
UPS and FedEx tend to have the quickest shipping and delivery- so please chose such when placing your order!